Second Mile Service: Chick-Fil-A training

Thank you, Christian Post, for posting this article 5 years ago, 8.11.2008.  We personally experienced this training at a recent Leadership Development gathering I hosted.

It isn’t entirely a new concept. In fact, he didn’t even come up with it. Jesus did. But it’s clear that Dan Cathy, President and Chief Operating Officer for Chick-fil-A, lives by the idea behind second mile service. Matthew 5:41 says, “If someone forces you to go one mile, go with him two.”

While Jesus may have given that edict more than 2000 years ago, S. Truett Cathy, Dan’s father and the founder of Chick-fil-A, is the one who put second mile service into practice in the corporate and restaurant world. It isn’t enough to do the basics; go beyond what the customer is paying you to do. And it’s not just lip service from the top to the bottom. Every executive, including Dan, practices what they preach.

“We make sure the first mile is taken care of,” noted Dan. “And then we go beyond that to the second mile. We provide hostesses, carry trays if necessary, have table try liners. We’ve even gone so far as to change a tire for someone.”

Read more HERE


Tags: , , , , ,

About Kevin Nguyen

I am a Vietnamese-Texan Who doesn’t love both Pho and BBQ? And this is where I shall start… Introductions to Kevin Nguyen. Let me go ahead and introduce myself as best I can. My “Called” Name (what you go by): Legal name: Anh-Khoa Nguyen. Nickname: Kevin. Personal family name: Khoa (qua) Nationality: Vietnamese-Texan Kevin was picked up when I was trying to order pizza from Pizza Hut while in Texas. The guy asked how to spell my name. I mean, how hard is it to spell “K – H – O – A”, right? Those are not hard letters to hear over the phone. After several attempts – I couldn’t take it anymore — “Dude, my name is Kevin”. Finally, I can have my pizza. READ MORE here...

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )


Connecting to %s

%d bloggers like this: